Terms and Conditions of Use

1. Nature of the service

Nurvalia is a digital directory that directly connects independent health professionals and caregivers —nurses, nursing assistants, therapists, caregivers and companions— ("Professionals") with people and families looking for their services ("Users") in Latin America and the United States.

Nurvalia acts solely as a technology intermediary providing visibility. Nurvalia is NOT a healthcare provider, clinic, home-care or nursing agency, or employer of the Professionals, and it does not provide healthcare or medical advice. The Platform is not a party to, and is not responsible for, any agreements, hiring, schedules, rates, quality of care or disputes between Users and Professionals. Each Professional works independently and under their own professional responsibility. Contact between the two happens directly through WhatsApp or phone call.

Nurvalia is not an emergency service. In a medical emergency, call your local emergency number (for example 911 in the United States and Mexico, or 123 in Colombia).

Do not post information about any patient's health condition, diagnosis or treatment on the Platform. Those details are discussed directly with the Professional.

2. User registration and profiles

To be listed, Professionals must create a profile with truthful, accurate and up-to-date information, including a profile photo, and complete verification: ID document, a photo holding that document, a background check, at least two work references and, depending on the service, their professional license or registration number or their course certificate. Profiles are reviewed by Nurvalia before being published, and the Platform may approve, reject or remove them.

Professionals may only offer services they are legally authorized to provide in their country. Health categories (nursing, therapies and similar) require a valid professional license. Care and companionship categories do not include clinical procedures.

Users can search and view profiles without an account. An account is required to see a Professional's WhatsApp or phone number, save favorites or leave reviews; Nurvalia keeps in the User's account a history of the Professionals they contacted. Only a User who contacted a Professional from their account can review them. Users are responsible for keeping their password confidential.

Being listed is free with the Starter plan. Nurvalia also offers paid plans (Pro and Extend) with more visibility and benefits; their features and prices are shown on the plans page and may change, without affecting periods already paid. The “ID verified” and “Verified professional” badges are granted by Nurvalia after reviewing the documents and checking the available official registries, and may be removed if the information is no longer accurate.

3. Reviews and conduct

Reviews must reflect a real experience. Posting fake, offensive or discriminatory reviews, or reviews meant for unfair competition, is prohibited. Nurvalia may hide or delete any review or profile that breaks these rules.

4. Payment terms

The prices of paid plans are stated in United States dollars (USD) and payments will be processed through PayPal or other payment processors shown on the Platform. Nurvalia does not store users' card or payment account data.

5. Refunds and cancellations

Because featured plans are digital services activated immediately, no refunds are given once the featured profile has been activated, unless applicable law provides otherwise.

If a Professional buys an auto-renewing plan, they may cancel it at any time. Cancelling prevents the next charge, but the service remains active until the end of the period already paid.

6. Intellectual property and content

The Professional represents that they hold all rights and permissions to the images, logos, trademarks and text they publish on their profile, and grants Nurvalia a free, worldwide license to display them on the Platform and for its promotion.

Nurvalia may remove, pause or edit any profile containing false or misleading information, offensive language, or infringing third-party rights, without any right to a refund.

7. Limitation of liability

Nurvalia's verification is a document review at a given date: it checks that the documents provided match and, where a public official registry exists, that the license appears in it. It is not a guarantee of the Professional's suitability, conduct or quality of care, and does not replace the User's own judgment. Nurvalia also does not guarantee a minimum number of contacts or uninterrupted availability of the site.

In no event will Nurvalia be liable for direct, indirect, incidental or consequential damages arising from use of the Platform or from the care provided by Professionals. Users are encouraged to interview the Professional, confirm their credentials and references, and agree on the terms of service in writing before hiring.

8. Changes to these terms

Nurvalia may update these Terms and Conditions at any time. Changes take effect when published on the website. We recommend reviewing them periodically.

9. Governing law and jurisdiction

These Terms are governed by the laws of the Republic of Colombia. Any dispute will be submitted to the competent courts of Bucaramanga, Santander, Colombia, without prejudice to any consumer-protection rights you have under the law of your country of residence.